If you are shown the wrong balance in your Ledger Live software or if you receive the following error: internal process error 3221226505, you can try to solve the issue with these steps:

Clear Cache

Click on settings.
Go to the Help tab.
Click on Clear to clear the cache
Read the instructions and confirm if you agree
Ledger Live will now reset

Check Ledger Status

You can check the status of Ledger's servers here. If there is any disruption in their service it is best to wait until this is over. Once that is the case, check your balance again.
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