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Frequently asked questions about the Nano S and Blue.
My balance in Ledger Live is wrong
If you are shown the wrong balance in your Ledger Live software or if you receive the following error: internal process error 3221226505, you can try to solve the issue with these steps: Clear Cache Click on settings. Go to the Help tab. Click on Clear to clear the cache Read the instructions and confirm if you agree Ledger Live will now reset Check Ledger Status You can check the status of Ledger's servers here. If there is any disruption in their service it is best
My Ledger screen is stuck on update
What to do when the Ledger Nano S is stuck showing 'update'. In Windows, go to the Device Manager through the Control Panel or by clicking with the right mouse button in the start menu en clicking "Device Manager". Look for the USB device with a yellow exclamation point. Press the right mouse button and press "Update Drivers". Choose the automatic update option. Repeat these steps for all devices with a yellow exclamation point. Repeat the update through Ledger Liver -> Ma
My PIN code does not work
Since update 1.4.2, the input of your PIN on the Ledger Nano S is different. The numbers now appear randomly and confirming your PIN is also different. This requires extra attention to ensure that you do not enter the wrong PIN. How to enter my PIN? You need to enter at least 4 and at maximum 8 numbers for your PIN. If your PIN is 4 digits long, you will fill in these 4 numbers like before. What is different since 1.4.2 is that the check mark to confirm your PIN will not appear automatical
My Ledger's memory is full. How can I store my coins?
The Ledger Nano S and Ledger Blue have limited space available for coin apps. Depending on the specific apps that you install you may run into this issue at 4 or more installed apps. However, you can remove apps from the device without losing access to your coins. The private keys for your coins are always saved on the device, even if you remove all apps. Your coins will still be there when you reinstall the apps. No essential data is saved on your PC. Everything is saved on the device itself an